He described how RSVP Retired and Senior Volunteer Programme in the West is setting up a pilot for a project in which trained volunteers will visit Care Homes to meet residents in order to discuss the services and support they receive.
It is clear to me that people who receive services are often very reluctant to comment or complain for fear of “causing trouble”, and yet constructive feedback can help us all improve. I saw this at first hand with the BOPF Bristol Older Peoples Forum survey of residents after the loss of resident wardens. The council had one recorded comment, but the survey returned hundreds of comments, voicing many concerns about the changes. I am in the process of writing to residents about how their issues might be addressed.
Specially selected and trained volunteers will spend time with residents, particularly those who have no relatives or friends they can call on for help. The volunteers will take up any concern raised by a resident or relative with the home to try to resolve the problem.
I wish the scheme every success. If you are over 50 and think you could help – why not volunteer? Details at http://www.rsvp-west.org.uk/carehomes.html